Medical Call Center
A Call Center For Patients
As a medical call center for physicians offices’, hospitals, and other health care facilities, our trained professionals relieve the burden on your administrative staff while improving the patient experience.
Patient Experience
Health care providers are busier than ever, and a phone call is typically the first interaction a new patient has with an office. The most commonly cited reasons for poor patient experience is time spent on hold.
We’re On Call
Our medical call center is staffed to answer calls quickly and efficiently so physicians and their staff can spend more time caring for the patient in front of them.
A Call Center For Physicians
Our medical call center is available after office hours, including a 24/7 live nurse line and a drug hotline. Our call center professionals are caring, knowledgeable, empathetic and readily available.
For Your Protection
The call center is HIPPA compliant, so patients can feel safe knowing their privacy is protected.
For Your Information
We provide services to help patients understand and adhere to physician prescribed therapies, such as message delivery and call back programs.
A Call Center For Pharmaceutical Companies
Reaching Your Market
Our medical call center is equipped with state of the art technology and proprietary CATI software to customize patient and physician communications. We effectively collect patient and physician data to make sure target markets are being reached and save your company costs.
Building Brand Loyalty
Our patient adherence programs help ensure patients maintain their therapies long term. We offer direct to patient marketing, pharmaceutical clinical trials programs, and information dissemination. This ready access to information regarding your product builds trust and loyalty with patients.